vTRAX Technologies Licensing, Inc.
Your patent for virtual call center technologies...
VTRAX TECHNOLOGIES LICENSING, INC. (“vTRAX”) – a Florida Corporation, owns and licenses U.S. Patent No. 6,865,268 ('268), a key patent utilized by companies that manufacture, use, offer for sale, and/or sale software and/or methods for the use and operation of a customer service contact center.
The ‘268 patent is essential to electronic Customer Relationship Management (eCRM) technologies. It is used for real-time call tracking and resolution management widely deployed in today’s virtual call center technologies.
Our patent provides for integration of asynchronous and synchronous communications options with a virtual call tracking and resolution management environment and technologies that includes:
1) Presence capability – integration of real-time information about member’s or employee’s status and availability, and how best to reach them;
2) Collaboration tools – integration of multiple synchronous and asynchronous collaboration methods (e.g., email, instant messaging, chat, VoIP) that allows members and employees to collaborate with each other through an interactive web-based application.
3) Call tracking capability – provides for full life cycle support for call tracking and resolution management by integrating web, email, and telephonic contact with customers and business partners and also between employees within an organization.
Our patent brings people, processes and data together and provides for a common operating picture or view. Other applications that can benefit from the '268 patent include Supply Chain Management and Project Management technologies.